Deeplish Community Welfare Advice Service helped a local resident understand her benefit entitlements and access digital learning after a difficult change in her circumstances.
The situation
A resident had left employment to care full-time for her father, relying on her savings rather than claiming financial support.
Following her father’s death, she continued to use her savings to meet everyday expenses. As her financial circumstances became increasingly difficult, a friend encouraged her to contact Deeplish Community Welfare Advice Service.
She wanted to understand what financial help might be available and how to make a claim.
How Deeplish helped
The Welfare Advice team explained the support she could potentially access and helped her complete and submit applications for Council Tax Support and Universal Credit.
The resident was also worried about managing her Universal Credit account online because she had limited digital experience.
To help, Deeplish arranged for her to attend digital inclusion classes at the Centre, providing an opportunity to build the skills needed to manage online information and services more confidently.
The difference made
The resident received practical assistance with her benefit applications and was connected with digital learning support.
The combination of welfare advice and digital inclusion helped her take steps towards managing her financial circumstances and using essential online services more independently.
Her experience illustrates how practical advice and opportunities to develop new skills can work together to support local residents.
